Problem #1: Every asset acquired has a different security camera system
Bridge33 is constantly adding new assets to its portfolio with different security camera systems. This was increasing the burden on their team to leverage these systems to remotely monitor their portfolio. They considered replacing cameras across all properties with the same brand but even that wouldn’t fully solve the problem. The team would need different logins for each location — effectively making each site it’s own silo.
“Even refreshing cameras across properties to the same brand wasn’t going to solve our problem.”
Solution #1: Securely see all your existing cameras across locations on a single web dashboard
Spot AI’s Hybrid Cloud NVR works with any IP camera that supports RTSP irrespective of make and model. The Bridge33 team was able to self-install each asset in minutes and get secure, instant, remote access to video without manually setting port-forwarding or external VPNs. Spot AI’s easy-to-use and responsive interface allows Bridge33’s team to easily switch between properties from any device, anywhere.
“We were able to standardize video surveillance across existing and newly acquired assets, irrespective of what cameras were already installed.”
Problem #2: Managing security systems across distributed assets is challenging
On many occasions, one would realize a camera is not working only after an incident has happened and you are trying to find the relevant video. Bridge33’s team solved this by a weekly manual audit of all the cameras, a painful and manual process taking hours.
Also, Bridge33’s senior management wanted access sites while regional teams wanted better access to just their sites. Setting up access controls and user permissions was a nightmare.
“Having multiple different cameras across assets was making it difficult for us to manage infrastructure across a large growing portfolio.”
Solution #2: Spot AI’s device and user management features reduce IT overhead
“Spot AI allows us to go from being reactive to being proactive with our physical security. Managing security has been much easier despite a growing portfolio.”
With live camera health status and alerts, Bridge33 can determine when a camera is offline, for how long and why. No more spending hours on manual checks. Bridge33 now receives instant notifications on camera status, and access to a single click health summary of all cameras.
Role-based user access to specific cameras and locations makes it incredibly easy to manage permissions. SSO integration with leading enterprise email providers plus an intuitive interface to add new users with specific permissions makes organization-wide management a breeze.
Problem #3: It takes hours to find seconds of relevant footage
Bridge33 expanding and adding new locations meant increased operational burden and time spent resolving tenant requests for security video footage and incident resolution. The native NVR software took hours to search, increasing turn-around time on tenant requests for videos of security incidents and taking precious man-hours away from other property management tasks. Video sharing both internally and externally is also difficult, requiring USB sticks to transfer large files.
“As Bridge33’s asset portfolio has grown, so have the number of requests for incident resolution — which increases the burden on our lean team. But we do it to keep our customers happy.”
Solution #3: Intuitive, AI-powered search features reduce hours of searching to minutes
Spot AI’s Motion Search, Timeline and Segment Scrub features helped the Bridge33 team sift through hours of footage in minutes and reduce the time it takes to respond to tenants. Spot’s single-click video sharing has made it much easier and faster to share footage with 3rd parties including law enforcement, insurance investigators, and tenants.
“It is much faster than using the native NVR software.”
The Bridge33 team is now able to proactively solve problems, direct remote setups with no full-time employees on-ground, and monitor sites 24/7 with immediate incident response.
“We continue to use Spot AI across assets to make it easier for our lean team to manage a large portfolio while maintaining customer satisfaction.”
Arshad Sultan
VP of Property Management, Bridge33
