Table of Contents
Challenge
Lee Kunkle, Director of Virtual Operations at Storage Asset Management, oversees about 50 virtually-operated locations, an innovative approach to a historically people-only operation. This new way of operating a business that traditionally uses limited technology challenged his team to find novel solutions to close the operational gap. This presented several challenges:
- Security concerns at unstaffed facilities
- Difficulty monitoring site conditions and curb appeal remotely
- Need to verify that contracted on-site representatives were fulfilling their duties
- Managing multiple camera systems with different logins and interfaces
Solution
Storage Asset Management is using Spot AI to elevate from a reactive landscape with limited human oversight to a proactive, virtual security team that anticipates risks, prevents incidents, and extends protective capabilities beyond physical constraints. The solution provided:
- Automated alerts for after-hours facility access
- Direct notification system connected to local law enforcement
- Perimeter fencing detection and facial recognition
- Centralized dashboard for easy navigation between multiple sites
- Compatibility with existing camera infrastructure
Results
The implementation of Spot AI delivered immediate and measurable benefits:
- Enhanced Security and Crime Prevention: At one location experiencing break-ins, the system detected intruders at 1 AM and automatically alerted police who arrived while the crime was in progress. Following the publicized arrest, break-ins at the facility stopped completely.
- Remote Accountability: "Spot AI has given us the ability to hold personnel and staff accountable without having to have infrastructure and on-site presence," explains Lee. The system verifies when contractors visit sites and what work they perform.
- Operational Efficiency: The centralized dashboard eliminated the need for multiple system logins, making monitoring more efficient. Lee notes, "Prior to Spot AI, accessing the system and getting information was very manual and time-consuming. Spot AI has made all of that easy, efficient, and automated."
The Value of Video AI Agents
Lee is particularly excited about the potential of Spot AI's Video AI Agents, which can detect specific security and safety situations automatically. Video AI Agents have become an extra teammate responding to incidents like loitering and vandalism. He believes these AI capabilities will transform their security approach: "My theory is once we roll that out, we're going to confidently be able to say these facilities are more secure and more watched than our traditionally managed ones, which we pay a full-time person to be there. And to be able to confidently say that is a huge selling tool."
When asked to describe Spot AI in three words, Lee chose: "Confidence, efficiency, and security."
