Spot AI provided new ways for the IT and operations teams at the YMCA of Greater Richmond to better serve their community. In 2021, the YMCA of Greater Richmond deployed Spot AI at 17 locations in just two weeks. They can now easily manage users, find and share footage, and enhance their operations with AI alerts.
Challenge 1: User management headache
The YMCA of Greater Richmond was in need of a reliable system to manage users and ensure the organization was running safely and securely. With their previous camera system, managing users was a difficult and time consuming task. If a user got locked out, the team had to completely delete and re-add them, leading to frustration and wasted time.
Solution 1: Single sign-on
Spot AI solved the YMCA of Greater Richmond’s user management issue by providing easy single sign-on through their existing Active Directory. This allowed the team to easily log into the system with Outlook credentials and gave the YMCA of Greater Richmond the reliable user management system they were looking for. All system users, locations, cameras, and appliance health can now be monitored from a single dashboard.
“No longer does Spot or any other product feel like an outside product, it now feels like it’s part of our ecosystem.”
Louie Klenke, Technology Project Lead and Systems Specialist for the YMCA of Greater Richmond
Challenge 2: Difficulty investigating incidents
The YMCA of Greater Richmond found it difficult to investigate incidents with their previous camera system. With inconsistent NVR setups, and varying video storage limits across sites, the team found it extremely difficult to find the footage they needed. Sharing footage was another challenge, as large files had to be sent through Dropbox and OneDrive.
Solution 2: Cases and AI alerts
The YMCA of Greater Richmond found the perfect solution to their incident resolution problem with the Spot AI platform. With a unified dashboard and 30 days of retention across their sites, the team can easily access old footage and investigate incidents. Cases, a favorite feature of the YMCA, allows the team to keep footage in the cloud indefinitely and easily annotate video footage and collaborate with internal and external parties.
AI alerts provide the team with yet another layer of security, allowing them to be notified of any suspicious activity. The team uses AI alerts for entry and exit points, secondary security at night, and to monitor various processes like drain and fill operations for their pools.
“It has saved our risk management officer a tremendous amount of time and increased our efficiency of incident reporting.”
Louie Klenke, Technology Project Lead and Systems Specialist for the YMCA of Greater Richmond
Conclusion
The YMCA of Greater Richmond found the perfect solution to their user management and incident resolution issues with Spot AI. With single sign-on, the team is able to easily manage users. Cases and AI alerts provide the team with an efficient way to investigate incidents, solve problems proactively, and provide a safe and secure environment for their staff and members. To learn more about the YMCA of Greater Richmond's story, watch the on-demand webinar.
